We accept returns within 30 days of receiving your order. To be eligible, your item must be unused and in the same condition you received it. To start a return, contact us and we'll guide you through the process.

We accept the payment methods offered at checkout, including major credit and debit cards. Available options may vary depending on your location.

If you need to make changes or cancel your order, please contact us as soon as possible after placing it. If your order hasn't shipped yet, we'll do our best to accommodate your request.

Yes, we ship to Canada, France, Belgium, Switzerland, and many other countries.

Estimated delivery is 7 to 15 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.

Yes! Shipping is free on all orders, with no minimum purchase required.

Absolutely! Once your order ships, you'll receive a tracking number by email. You can also track it anytime from our Track Order page.

Our retractable leash comes in two lengths: 3 m for dogs up to 8 kg, and 5 m for dogs up to 14 kg. Check each product page for full details.